Tag Archive for: leadership

Good Patients and Bad Patients

Does your office have it’s share of good patients and bad patients?

At SIDECAR one of the things you will routinely hear is we believe that the words we choose to use are powerful. We believe that the words we use have a creative nature in them. If I say something’s ugly, it turns ugly.

The Iconic Moment

I was giving a talk at a seminar a while back to a group of doctors and their staff. I asked the audience to define to me what constitutes a “good” patient. Many of the responses that were given included: good patients keep their schedule, they pay their bill, they get better, they follow through with care… there was a long list!

I followed that question up by then asking the audience to define a bad patient. This time the answers included: they whine a lot, they are never on time, they are always complaining, they don’t pay their bill, they never refer, they don’t get better… and so on.

Then something truly iconic happened. A staff member in attendance sheepishly raised her hand. She said, “You know, the reality is that a bad patient really becomes a dead patient because after being labelled they can never come back in https://salud-hombres.com/.”

You could have heard a pin drop.

The Truth

Then everyone came to realize the truth – there is no such thing as a good patient or a bad patient. That’s the point of the message today, stop referring and regarding patients as being “good” or “bad”.

Patients are people, they are human beings. They are not perfect just like you and I are not perfect. As doctors, we don’t fully understand what every patient is going through and classifying a patient in terms of how we see them is truly an act of prejudice.

Monitor the gossip in your office that goes on between techs regarding patients. Watch the language used when talking about patients; you will be amazed at how many times you use the phrase “good” or “bad” patient. This terminology is embedded into our chiropractic lexicon.

Again, be careful on judging patients. Open your heart, meet them where they are, and be amazed at what transpires.

Dr. SeaDr. Douglas Sea

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False Summits

False Summits exist in the business world. Do you know what to do when you encounter one?

What is a False Summit?

In the world of mountaineering there is a concept known as a “false summit”. This occurs when a climber arrives at a peak that appears to be the pinnacle of the mountain, but upon reaching it realizes the summit is higher than expected. This effect has been shown to have significant psychological effects on climbers – dashing their hopes and even resulting in failure.

Your False Summits

Have you ever reached a false summit? Maybe you thought you had reached the top only to realize you still had a long way to go https://australianpharmall.com/cialis-australia/. You might have achieved a goal that was set a little too low to result in any tangible reward, only to realize it once you got there. False summits exist everywhere in the entrepreneurial world as well as our personal lives! The only real way to combat this and eliminate the detrimental effects of false summits is to change your perspective!

If the climber’s sole purpose and only goal when climbing the mountain is to reach the top, he or she is going to experience grave disappointment when encountering a false summit. The climb will be physically demanding and mentally taxing. If the climber puts all their hope into the peak they are climbing being the final destination; they are going to struggle with the reality that it’s not. Also, they won’t have any memories or good experiences to fall back on because they were solely focused on reaching what turned out to be a false goal.

Enjoying The Climb

However, if the climber is approaching the mountain with the goal of reaching the top while enjoying the climb the conundrum of the false summit disappears! If a climber is determined to reach the top while also enjoying the climb, cherishing every experience and the progress made along the way, the entire perspective changes once they encounter a false summit. Instead of becoming disheartened he or she will be elated that there is more to climb!

None of us will ever reach the ultimate, final peak on our journey to success. If you have one ultimate goal in your mind that you think is going to mark the end of your journey once you achieve it, you’re wrong! If your vision is aligned with what you truly desire in life then you’re going to fall in love with the climb. Success is found in the climb, not the destination. When you are in love with the climb you’re going to start to desire every peak to BE a false summit! That means there’s more fun to be had on the journey!

Keep Climbing!

Dr. Nathan UnruhDr. Nathan Unruh, SIDECAR CXO

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How I’ve Developed Myself as a Leader

Becoming a better leader isn’t an overnight process. Following the Hierarchy of Leadership has helped me to enhance my leadership capabilities.

Leadership is a hot topic in the world of entrepreneurship and personal development. Many people have the desire to become a better leader, but do not have a plan in place to turn their thoughts and dreams into reality.

The Hierarchy of Leadership can be utilized as a ladder to becoming a better overall leader. The hierarchy of leadership is as follows: lead yourself, lead your family, lead your team, and lead your community. This model is a progression, you will struggle to lead others if you first cannot lead yourself.

Lead Yourself

If you desire to improve yourself as a leader, first examine your ability to lead yourself. Can you walk the walk? Are you able to execute on your own personal desires? Do you find yourself making excuses and justifying them with your actions?

This is the foundation and most important component of leadership. Effective leaders are extremely self-disciplined, intentional with their actions, and self-aware of who they truly are.

If what you want to achieve requires getting out of bed at 5 AM; you have to get yourself out of bed at 5 AM.

Lead your Family

After you’ve harnessed the ability to lead yourself, focus on leading your family. Those that surround you day in and day out! Whether this be your spouse, children, or other loved ones – develop the ability to lead them.

Your family will expose more about you and your leadership abilities than any other demographic. Your ability to communicate properly, make tough decisions, and lead day-in and day-out will be manifested in a family setting.

Lead your Team

Your team is similar to your family; in fact, you probably spend more time with them than you do your true relatives! The people you interact with everyday when you step foot in the office comprises your team.

Leading your team requires developing and implementing a vision, mission, values, code of honor, and “We Believe” statements. Your ability to lead will be directly determined by your ability to get your team to buy-in and commit to honoring these values.

Your ability to lead your team will determine your capability to serve those around you.

Lead your Community

The last step in the Hierarchy of Leadership is the ability to lead your community. By the time you’ve reached this point you should be confident and comfortable with your ability to lead. Leading in your community is simply an opportunity to extend your leadership skills elsewhere and serve.

To an extent, if you’ve reached this level of leadership ability it is your duty to go out and lead the community you live in. Possessing this level of leadership is rare and doesn’t come by chance. Reaching out at this level will allow you to leave an impact greater than you may have imagined.

Final Thoughts

Leadership isn’t easy and it isn’t for everyone. If you truly desire to become a better leader, examine where your leadership ability falls along the Leadership Hierarchy model.

The best advice I can give? Start by learning to lead yourself.

Let’s Ride!

Dr. SeaDr. Douglas Sea, CTO SIDECAR

To learn more about Dr. Douglas Sea click here. 

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Speed Bumps in Your Business

Speed bumps aren’t really a big deal, are they? If you’re in a parking lot and the speed bumps are painted bright yellow; then no, they really aren’t a big deal. You understand the need to back off the gas and ease your car over them with no damage done.

What if that speed bump is just over the hill on a highway?

Speed bumps exist in all aspects of our lives. They slow us down and can make us lose our momentum or even throw us off track completely.

In your practice, a speed bump is anything that disrupts the flow of your daily operations. It’s anything that doesn’t allow you to run at peak efficiency and effectiveness. If you are seeing a lower volume of patients in a day these speed bumps may be foreseeable and easier to manage. However, keeping these speed bumps in place and trying to work around them will prohibit you from going faster. Sure, they aren’t a big deal now; but, what happens as your patient volume grows and you become busier? This is comparable to going over a speed bump in the parking lot vs. the highway.

There’s no way to completely remove speed bumps. It’s part of life. They are going to pop up and you must prepare be able to handle them. Deal with them as they appear to ensure they don’t grow to become an unbearable void in your practice.

Dr. SeaDr. Douglas Sea

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Decision Making

A concept that has been preached to children since the beginning of time: decision making. You probably remember your parents teaching you the importance of making good decisions when you were young. When you became a teenager, you started to make your own decisions. Now, you’re all grown up. Do you still think about the decisions you make?

Over my years of studying human behavior, I’ve noticed that people mainly make decisions in one of two ways, either by intention or by default. Intentional decision makers devote time and effort into inspecting the choices and making the best decision based on the knowledge they have. Default decision makers simply base their decision on whatever is left for them to choose.

An intentional decision maker understands that every decision affects his/her quality of life. Every time a decision is made in favor of one thing, every other choice is intentionally declined. If you make the decision to live in one specific location, you are also deciding to NOT live in every other available place on Earth. Living with intention allows for better control of the life we choose to live. Become more intentional with every decision you are faced with. Don’t let others decide how you will chart the course of your life.

Be in charge of your own destiny. Intentionally align each decision you make with achieving higher goals.

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In Command…Out Of Control

How many of you have felt like you had everything in place in one aspect or another in your life, but then all of a sudden something happened that you never expected? I think we have all felt this way at one time or another. This is the concept of being in command but still out of control. No matter how much planning we do, there are still those variables that we can’t account for. The take-away is that we need to continue to be strategic and plan, but keep in mind that at any given time you may need to adapt your plans. Adaptation and change are the real juice where possibilities take place.

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