Tag Archive for: tips

When is it time to forgive an employee and when is it time to move on?

At SIDECAR, we know that people decisions are the most important decisions we make. Your business runs on systems that are operated by qualified people. Without the proper people in place, your business will never be able to reach new levels of success. While people decisions are the most rewarding, they also present difficult obstacles and dilemmas that you must deal with. One specific area that I want to address today is the topic of giving employees second chances.

Second Chances

Some business philosophies state that an employee should never receive a second chance. The expectations are set and if they are not met than the employee should find a new place to work. Other philosophies stress leniency and forgiveness often quoting the well-known statistics that show the high cost of employee turnover.

At SIDECAR, our philosophy lies somewhere in the middle of this spectrum. Expectations do need to be established, transparent, and followed closely in order for your business systems to run efficiently. However, understanding that no one is perfect, including you, and that mistakes can and will happen also plays a role in making these crucial employment decisions.

Look in the mirror!

In the past when I’ve experienced issues with employees and had to make decisions I stop and ask myself what my role was in the employee’s mishap. Instead of focusing on what the employee did or didn’t do; I turn the light on myself and examine what I did or didn’t do. Second chances aren’t just a grace gifted from employer to employee. If you as the employer give an employee a second chance, you are also granting yourself as the leader of your business a second chance.

An employee may not deserve a second chance if you:

  • Did everything you could from a leadership standpoint.
  • Followed every guideline you could find to handle the situation.
  • Led to the absolute best of your abilities.

However, if at any point during your introspection do you discover an area where you failed the employee as a leader; then, I recommend you take a long, hard look in the mirror before making any decisions on that employee’s future.

If you’re following the recommended SIDECAR Hiring System you understand how tedious the interview process is and should be confident in the quality of employee that comes out of that process and joins your team. Recognize when errors are made by good employees and understand the consequences of every personnel decision you make.

EVERYTHING in a business rises and falls on leadership.

Let’s Ride,

Dr. Nathan UnruhDr. Nathan Unruh, CXO SIDECAR

In order to connect with your patients you need to LISTEN to what they are saying.

I had the opportunity to spend some time in a SIDECAR client’s office recently; which is by far one of my favorite things to do.  I get to see first-hand how well a doctor is applying the new SIDECAR training to his/her practice and more importantly the bottom-line results that are occurring.

Golden Tickets

In this office the number of Golden Tickets that were being missed, side-stepped, or never addressed during the course of one morning was staggering!

To refresh, a Golden Ticket is something a patient may say or a question they may ask that opens the door to securing a referral, clearing up a patient’s confusion, or gives the doctor and staff an opportunity to go the extra mile to deliver on a great customer experience.

Here’s a few examples transcript that I heard:

Example 1

Patient: “Doc, I have a friend at work who is having headaches just like me. Is there any connection?”

Doctor: “It’s possible. Turn your head to the right”.

He was hearing but NOT listening!

Example 2

Patient: “Doc, my neck is really bad today”

Doctor: “What happened?”

Patient: “I was in the shampoo bowl at the beauty shop”

Doctor: *Nothing*

Crickets! You could feel the tension in the room as the patient was waiting for a response and the Doctor just continued working away, oblivious to the patient’s true needs.

Example 3

Patient: “My mid-back is really sore today.”

Doctor: “Right side or left?”

Patient: “Right”

Doctor: *Nothing*

The Doctor never acknowledged the patient’s concern, palpate the area of complaint, let alone make an adjustment!

Conclusion

I could site several more examples of lost opportunities to connect with a patient. The problem was this doctor was hearing but not listening!

Before you dismiss the importance of this lesson by saying, “That’s not me!” Think about it, how well do you listen to your spouse, your team or your coach?

During the debrief between this Doctor and myself, I pointed out to him all the specific examples of where exactly he was hearing but NOT listening.  I provided him with an analogy as we sat in his office. I could HEAR the music playing in the background in the reception area, but I was not LISTENING to it turk-eczanesi.com/.  My focus was entirely on my conversation with the doctor, not the music.  I could not name the tune, the artist or even the genre, yet I could still hear it.

Listening is the most critical component of communication.  If you are not listening and only hearing you too are missing Golden Tickets to build your practice and serve more people.

Dr. Douglas Sea, SIDECAR

How do you focus on communicating well while running your business?

As business owners, we tend to live our days based on the steady flow of emails into our inbox. Email is a wonderful form of communication and it makes our lives a lot easier. When we use email, are we communicating well? Most of the time, the answer is probably not. 

Email is simply one of many methods we can use to communicate with our associates and patients. In a world that is bombarded with emails daily, picking up the phone or talking in person can make all the difference.

When coordinating with a new vendor or patient, make sure you or your staff always reach out via phone or in-person when possible. This provides the personal touch and clear communication that will catapult your business into success. Emails can be used to outline the conversation and clarify any outstanding details. 

Sometimes sending an email is the only form of communication available to you. When this is the case, there are a few best practices to follow.

Best Practices When Sending E-mails

As with all written messages, be careful not to use that language that may be taken as potentially offensive. Research has proven that a substantial percentage of human communication is delivered through body language and tone-of-voice. Make sure that the email you are sending is communicated clearly and concisely explaining the subject matter.

A great rule of thumb is to read your message aloud before you hit send. Check your punctuation, spelling, and that the person or persons you are sending the email to are correct.

Never assume that someone has read your email, simply because you sent it. Remember, your associates and patients are busy too. A followup email or call as a gentle reminder can be helpful in getting the response you hope for.

Don’t Forget to Follow Up

Just because you send an email into cyberspace doesn’t mean it’s off your radar to follow up. Be sure to have a reminder for yourself in place, in the event you don’t hear back from your contact.

Finally, remember that if what you are communicating is truly important and requires immediate action on behalf of another person, sending an email is not your best bet. Reach out to have a conversation face-to-face or pick up the phone and give the person a ring. 

Communicating well in a busy world is one of the most important and undervalued parts of running a business. How will you choose to communicate today?

 

Dr. Nathan UnruhDr. Nathan Unruh, CXO SIDECAR

What can ducks teach you about your business? 

Ducks on a Pond

Have you ever watched a duck gliding over the surface of a pond? On top of the water, the appearance is natural, smooth, and effortless. Underneath the surface, that duck is paddling like hell!

I’m sure you’ve heard a cliche or phrase like this example alluding to the point that certain people seem to have a natural talent or appear to make difficult tasks look easy. That’s not the point I want to make with this post. Let’s take this duck example and flip it on its head, literally!

“Working Harder”

Imagine two ducks swimming in a pond. One of them is operating just like the example above – swimming along smoothly. The other is flipped completely upside down. The duck’s head is completely submerged with both legs flailing in the air.

Which duck is working harder? Which duck is accomplishing more?

In business, we strive to be like the first duck. Projecting a calm, confident, and smooth demeanor on the surface while working tirelessly on the back end. Sometimes, things get flipped upside down and we end up like the second duck. Now, we’re flailing our legs and working just as hard but getting nothing accomplished. Even worse, we’ve got our heads underwater and can’t see where we are going.

Where are you in your business right now?

Get Your Head Up!

The second duck’s problem isn’t related to the amount of work it’s doing. If you were observing these two ducks, you wouldn’t say that the first one is doing better than the second one because it’s working harder. The second duck is working just as hard as the first duck! The problem is that the duck’s head is stuck under the water and it can’t see where it’s going. It has no way of knowing if it’s making any progress. More importantly, if that duck doesn’t get its head above the water it will die. Eventually, if you and your business don’t make any progress it will die, too.

Being a chiropractic entrepreneur is hard, especially if you don’t know where you’re going. SIDECAR can help guide you and get your head above water. We’ll help you find your “why” and create a business run by systems to achieve your goals.

After all, we’re not just a bunch of quacks!

Dr. Nathan UnruhDr. Nathan Unruh, CXO SIDECAR

You  may be a zombie and not even know it. Find out the four keys to identify whether you’re living in the after-life. 

If you’ve observed the trends in the entertainment industry over the past few years you have probably noticed an increased popularity with zombies and zombie culture. Personally, I am amazed at our current societal infatuation with Zombies. From TV shows to movies, video games to T-shirts it’s safe to say there is a healthy following of zombies in modern-day America.

In honor of the zombie trend, I thought it would be fitting to write a post giving some insight on how to tell if you are actually a real-life zombie. That’s right! The following keys will help you identify if you or someone you know is actually living the zombie lifestyle. Here it goes!

1. The day of the week determines your attitude.

If waking up on Monday elicits a different emotional response from you than waking up on a Friday; you’re a zombie. By allowing something as passive as the name given to a day of the week to dictate your mood, you give up your ability to act with intention and begin a zombie-like trend for the rest of your day.

2. You find yourself fitting in with those around you instead of standing out.

Zombies tend to congregate in packs. Mindlessly wandering around looking to devour human flesh. Unless you are operating at the top levels of a Fortune 500 company, it’s probably not healthy for you to fit in with those around you. It’s easier to mindlessly plow through life with like-minded, evenly-matched people around you than it is to stand out and forge your own way.

3. Your thoughts are consistently centered on others.

Now, this point doesn’t mean to only think about yourself and never about others. The point here is that if you are spending your time constantly thinking and chasing others without focusing on yourself, your life, and your own personal achievement, then you are a zombie!

4. You’ve given up hope.

Zombies are the most hopeless form of life (or after-life?). They have no emotion other than constant despair and spend all their time moping. There is no motivation, no desire, no positive attitude on display and absolutely no chance of ever improving their current lifestyle. Instead of attempting to improve their situation they have found it easier to completely give up and live passively.

What now?

If any of the keys match your current living situation consider yourself a zombie. Now, just because you may self-identify with numbers 1, 2, or 3 doesn’t mean you need to embrace number 4. Unlike zombies, we as humans hold the precious ability to self-regulate, self-motivate, and actively pursue a better lifestyle.

The first step to solving a problem is admitting you have one. Well, my zombie friend, if you’ve recognized your current situation and embraced it as reality then it’s time to start making changes. At SIDECAR we’ve got the resources necessary to help you turn around your current life and get you on track to the life you’ve always dreamed of.

Don’t spend today being a zombie, take charge of your life.

Dr. Nathan UnruhDr. Nathan Unruh, CXO SIDECAR

Becoming a better leader isn’t an overnight process. Following the Hierarchy of Leadership has helped me to enhance my leadership capabilities.

Leadership is a hot topic in the world of entrepreneurship and personal development. Many people have the desire to become a better leader, but do not have a plan in place to turn their thoughts and dreams into reality.

The Hierarchy of Leadership can be utilized as a ladder to becoming a better overall leader. The hierarchy of leadership is as follows: lead yourself, lead your family, lead your team, and lead your community. This model is a progression, you will struggle to lead others if you first cannot lead yourself.

Lead Yourself

If you desire to improve yourself as a leader, first examine your ability to lead yourself. Can you walk the walk? Are you able to execute on your own personal desires? Do you find yourself making excuses and justifying them with your actions?

This is the foundation and most important component of leadership. Effective leaders are extremely self-disciplined, intentional with their actions, and self-aware of who they truly are.

If what you want to achieve requires getting out of bed at 5 AM; you have to get yourself out of bed at 5 AM.

Lead your Family

After you’ve harnessed the ability to lead yourself, focus on leading your family. Those that surround you day in and day out! Whether this be your spouse, children, or other loved ones – develop the ability to lead them.

Your family will expose more about you and your leadership abilities than any other demographic. Your ability to communicate properly, make tough decisions, and lead day-in and day-out will be manifested in a family setting.

Lead your Team

Your team is similar to your family; in fact, you probably spend more time with them than you do your true relatives! The people you interact with everyday when you step foot in the office comprises your team.

Leading your team requires developing and implementing a vision, mission, values, code of honor, and “We Believe” statements. Your ability to lead will be directly determined by your ability to get your team to buy-in and commit to honoring these values.

Your ability to lead your team will determine your capability to serve those around you.

Lead your Community

The last step in the Hierarchy of Leadership is the ability to lead your community. By the time you’ve reached this point you should be confident and comfortable with your ability to lead. Leading in your community is simply an opportunity to extend your leadership skills elsewhere and serve.

To an extent, if you’ve reached this level of leadership ability it is your duty to go out and lead the community you live in. Possessing this level of leadership is rare and doesn’t come by chance. Reaching out at this level will allow you to leave an impact greater than you may have imagined.

Final Thoughts

Leadership isn’t easy and it isn’t for everyone. If you truly desire to become a better leader, examine where your leadership ability falls along the Leadership Hierarchy model.

The best advice I can give? Start by learning to lead yourself.

Let’s Ride!

Dr. SeaDr. Douglas Sea, CTO SIDECAR

To learn more about Dr. Douglas Sea click here. 

Steve Jobs is one of the most brilliant minds to ever enter the business world. I want to share and elaborate on the seven principles he instilled in his work.

  1. Do What You Love: Find your passion. People think of passion as some frilly feeling. Passion means “to suffer for”. Your passion is your why statement. Why do you get up in the morning?
  2. Put a Dent in the Universe: Inspire others to rally around your vision. Create a tribe that makes a difference.
  3. Say No to a Thousand Things: FOCUS on what is important. Don’t be a jack of all trades but master of none.
  4. Kickstart Your Brain: Do something new. Expand your horizons. Jump off the cliff and grow wings on the way down.
  5. Sell Dreams Not Products: Sell the dream of possibility. Make every visit about the patient, not the chiropractic adjustment. Selling is nothing more than the transfer of enthusiasm.
  6. Create Insanely Great Experiences: Make your patients love visiting your office. Show them how much you care.
  7. Master the Message: Become a great communicator. Say less, not more.

We could all learn a lot from Steve Jobs’ Principles. Apply them in your life and watch the impact they have.

Dr. Nathan Unruh

Dr. Nathan Unruh and the SIDECAR Team

Any great team is full of high achievers. What are some common characteristics that these successful people share?

1. High Achievers Make No Small Plans – High achievers look at life with an “idealistic vision.” They make no small plans. They are always thinking big and looking to be better.

2. High Achievers Are Willing to Do What They Fear – Too often we let fear paralyze us. We become stuck and spend our time treading water. If you tread in one place long enough, you will get tired, and you will sink. High achievers do what they are scared of doing.

3. High Achievers Are Willing to Prepare – No high achiever reached success overnight. Masters of anything understand the need to prepare to get better. High achievers understand the need for an organization to prepare each and every day to execute on their vision.

4. High Achievers Are Willing to Risk Failure – High achievers understand that with every risk comes a chance of failure. When failure happens, high achievers don’t quit. They get up and get over it.

5. High Achievers Are Teachers – High achievers start every day with a beginner’s mindset. They are always searching for solutions through studying, reading, or mentoring. High achievers are willing to create change. They understand the danger of the philosophy, “we’ve always done it this way.” They avoid succumbing to a state of contraction.

6. High Achievers Have a Heart – Out of a heart comes goals, visions, and sensitivity to other people. Out of this sensitivity comes the opportunity to serve others at a higher level.

It’s never too late to become a high achiever. High achievers aren’t born but developed through hard work.

I was attending a college in the beautiful Smokey Mountains. I enrolled in a general psychology course that involved a lab experiment where we would have to train a rat. Instead of being out in the beautiful mountains enjoying myself with friends, I was relocated to a small room with a rat in a box. The course required me to train this rat to hit a lever at random times and intervals to receive a pellet of food as its reward. The experiment would progress by rewarding the rat at random intervals. For example, the rat may have to depress the lever 5 times, or ten times, or only when a small light was on in the box. I would have to log my progress and could not move on to the next level of the experiment until the rat and I had completed each step. I spent endless hours pleading with the rat, screaming at this rat, and at times wanted to end this rat’s life.

At the time, I did not understand the importance of this experiment, but I have developed an appreciation of that time in the lab. I learned that “random reinforcement” would excite the brain of the rat and the more random the reinforcement, the more exciting the activity became even if you removed the reward.

I contend that we are no different than that rat in the box. Let’s spend just a minute thinking about how we are wired as human beings. We like the feeling of accomplishment and progress. We have fallen to the misconception that if we check off 20 emails that we have accomplished something, but have we? Did deleting, forwarding, or moving that email to a folder really do anything productive? Did it move the dial toward your vision? Did it produce any substantial step toward progress, or was it merely the feeling of accomplishment because something happened?

I caution you to be careful when you disguise busyness with productivity! We have become conditioned by “random reinforcement” in our own lives by the countless distractions that limit our focus and diminish our productivity. The “box” that sits on our desk or in our laps contains a multitude of seemingly “potential rewards” that cause us to become consumed with having to constantly be checking our inbox, what others are doing on Facebook, Twitter, and the list goes on.

Our time is our most precious asset, and we have allowed “time creep” to permeate every hour, minute, and second of our lives. We have filled our time with “random reinforcements” that have robbed us from creativity and productivity that allows the manifestation of abundance, affluence, success, significance, and impact.

So what is the solution?

  1. Acknowledge your most valuable asset, Time! How we use our time is up to us. The reality is that when we say yes to something we are saying no to something else. Learning to manage time is a skill to be acquired, and I contend it is paramount to our success, significance, and impact.
  2. I AM in the am. Our most creative and productive time is in the morning. Many of us have routines that include checking email and social media outlets first thing in the morning, and for that matter, throughout the day and into the evening. We suggest you use the time in the morning to do your creative work. Write, read, think, create, journal, meditate, and review your vision, mission, and goals. Mornings are magical! Use your mornings wisely, and don’t be tempted by all the distractions in our world that are nothing more than drugs that enter our brains through our eyeballs!
  3. Set the edges. Be intentional about every hour of your day. A calendar that provides an intentional focus and allocation of time creates productivity toward your stated vision. Schedule time to create, to think, to play, to be with family, to work, and to do whatever you want. All of us have 24 hours a day, 168 hours a week, 8,736 hours a year and how we spend that time is 100% up to us!