Smile!

“A man without a smiling face must never open a shop.”

                                                          – Ancient Chinese Proverb

It’s as simple as it sounds. You need to smile in your workplace. Your team needs to wear a smile as part of their uniform.

I took my son to get a haircut recently. We walked in and were immediately asked “Phone number?”, “Last name?” with no smile and very little eye contact. Now, these were the right questions that needed to be asked. What was missing? A smile.

A smile is a big deal. Remind yourself and your team that regardless of what task you may be faced with, you’re never too busy for eye contact and a smile. What if your business is the only establishment that customer encounters a smiling face in that day?

You’ve probably experienced a time where you were treated like a number instead of a person. Someone was too busy staring at a computer to recognize you standing there. Employees may have been too busy talking with one another to serve you. This subtle detail is missed so much in business.

A smile is a little thing that goes along way. Ensuring your business consists of happy employees with smiling faces is another step in the right direction.

The bottom line – if you’re happy, tell your face!

Dr. Nathan Unruh, CXO, SIDECAR