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Here’s a new word for your dictionary: Skimpflation. At first glance you might think it’s something to do with the effect of cheapskates on the economy. It’s not, but that’s an interesting concept. There‘s probably a different…

Subtraction is more than a subject in school

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Inflation doesn’t reflect the value of the patient experience

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Economics is a bit like grandma’s Jell-O salad. There are bits of things in there you’re not really sure about and it’s always moving. But there’s something that nearly everyone agrees on – inflation is bad. What to do about…

Where is your dreaming tree?

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Lessons for patient experience from the world’s largest Starbuck’s

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Want to grab a cup of coffee? Great. Buckle up, unless you live in the Chicago area, this is going to be a long drive. You might think that the world’s largest Starbuck’s would be in the Mall of America or Seattle. But it’s…