Client Story: Mountain View Chiropractic
Two years ago I decided I needed to create my new practice. I wanted to create a new practice that was fun, systems based, stress free, sustainable in all markets, and patient oriented. One of the biggest weakness that I had in my prior practice was not having systems in place, and the biggest system that was not in place was our billing department. Our patients were voting with their feet and leaving because of billing issues. They were not telling us. Patients just didn’t show up anymore.
Like many chiropractors, our “Billing Lady” was a former C.A. that I trained to do our billing and post payments. She was in charge of our revenue cycle in the office. After all, what did I know about billing, coding, ICD 10, or E.H.R? Like most offices, when collections were up, I thought she was doing great! When collections were down, I would come to her and ask what was wrong. I would inevitably get a blank look back at me; as she was not equipped to answer that question!
Since hiring SIDECAR, that has all changed. From past experience with outside billing, I was not excited about the prospect of hiring an outside billing company. Prior companies would take a percentage of collections, so the harder I worked, the more I had to pay. It also seemed that they liked to work on the bigger accounts, collect the low hanging fruit and not be very detail oriented. SIDECAR is different, as they have a flat fee that is roughly the cost of a monthly employee, which allows me to have a budget in place.
SIDECAR’s team is very professional. All of their employees are certified, well-trained, true billing professionals. I can now say that I have a full-time billing team that never comes to me and asks for a day off, never needs maternity leave and I don’t have to manage.
There are so many intangibles about SIDECAR. Their I.T. component interfaces with my software vendor on my behalf. If something is not working with computers or my software I simply call them, they log in, trouble shoot the problem and fix the issue. Software problem? Hardware problem? With SIDECAR’s IT Team in play, I say “NO Problem.” SIDECAR has a full tool box that helps to train my team and to systematize my entire practice. Not only with billing but things such as how to schedule, phone etiquette, in office patient flow, and how to make me the best version of myself to be able to communicate to patients.
The best thing I can say about SIDECAR is that I don’t ever think of them. With their help and their systems in place, I can truly say I have not only a dream employee but my dream practice. I show up for 25 clinical hours per week and perform my sole purpose of adjusting people and “Saving Lives.” I leave every night from my practice knowing that my documentation is complete, the insurance is billed and my practice is working based on interlocking systems that SIDECAR has helped me develop. My practice is so stress free that I can’t imagine ever practicing without SIDECAR.
Josh Biberdorf, DC
Rapid City, SD
